1. Shipping Policy
Domestic Shipping
- We offer domestic shipping with an estimated delivery time of 3 to 7 business days. Under Glamour is not responsible for delays caused by third-party carriers.
- The shipping cost is calculated and displayed during the checkout process. This fee is fixed and is not subject to discounts or refunds.
International Shipping
- We offer international shipping with estimated delivery times ranging from 10 to 21 business days. The provided delivery times are approximate and may extend without prior notice. Under Glamour is not responsible for additional delays, customs duties, or import taxes that may arise.
- The customer is fully responsible for any additional charges that may be incurred at the destination country’s customs.
Order Processing
- All orders are processed within 2 to 3 business days after payment confirmation. During peak periods, such as special promotions, this processing time may extend up to 5 business days. Cancellations are not accepted once an order has been processed.
2. Return and Exchange Policy
Returns
- Returns are only accepted within 10 calendar days from the date of receipt of the product. Any request made outside of this period will be strictly denied.
- Items must be returned in their original condition: unworn, unwashed, and with all tags and original packaging intact. If the item does not meet these conditions, it will be sent back to the customer at their expense, without a refund.
- The customer is responsible for all return shipping costs. Under Glamour does not cover these expenses and will not issue refunds for them.
Exchanges
- Exchanges are permitted only if requested within 10 calendar days from the date of receipt of the product. The customer must cover the shipping costs for both returning the item and receiving the new product.
- Exchanges are subject to product availability. If the requested item for exchange is unavailable, Under Glamour will not issue a refund, but instead, provide a store credit for future purchases.
Refunds
- Refunds will be processed only after the returned item has passed a rigorous inspection. This process may take up to 14 business days. Under Glamour reserves the right to deny refunds if the item does not meet our strict return conditions.
- Refunds are issued exclusively to the original payment method. Cash refunds or refunds to bank accounts other than the original purchase account will not be offered.
3. Privacy Policy
Information Collection
- We collect personal information voluntarily provided by the customer during the purchase process, including name, email address, shipping address, and payment details.
Use of Information
- The information collected is used solely for processing and shipping orders, as well as for necessary communication related to the purchase. We do not use or share this information for other purposes without the customer’s explicit consent.
Information Protection
- Under Glamour employs advanced security measures to protect our customers’ personal information. However, we are not responsible for any unauthorized access that may occur beyond our reasonable control.
Information Sharing
- We do not share or sell our customers' personal information with third parties, except where strictly necessary to complete an order (e.g., shipping services or payment gateways).
4. Terms and Conditions
General
- By making a purchase on Under Glamour, the customer agrees to all terms and conditions set forth herein. Any violation of these terms will result in the cancellation of the order without the right to a refund.
- Under Glamour reserves the right to modify these terms and conditions at any time without prior notice. It is the customer’s responsibility to periodically review these policies to stay informed of any changes.
Intellectual Property
- All designs, logos, images, and content related to Under Glamour are the exclusive property of the brand and are protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any Under Glamour content is strictly prohibited.
Sales Conditions
- All sales made through our website are final. Cancellations or modifications are not allowed once an order has been processed.
- Under Glamour reserves the right to reject any order if fraud is suspected or if the order does not comply with our policies